Three key takeaways
- Confirm your policy status and servicing assignment with the insurer.
- Verify a new adviser’s identity before sharing private information.
- An adviser change is a reason to review your cover, not automatically replace it.
An adviser leaving does not, by itself, mean you need a new policy. First confirm your existing policy status and servicing arrangements directly with the insurer. Then review whether the cover still fits your life.
Explore the review framework
A change of adviser. Four useful steps.
Get clarity on what you already have before considering a change.
- Confirm
Check policy status, premiums and who is assigned to service it.
- Verify
Match the adviser’s details with the insurer and MAS register.
- Gather
Bring your policy schedule, latest statement and questions.
- Review
Compare keeping, adjusting and replacing your existing policy.
A useful outcome may be a clearer understanding of your existing cover.
General education. Your circumstances, documents and applicable terms determine what applies.
Start with the insurer, not a replacement policy
Check the latest statement, premium due date and insurer’s official contact details. Ask who is assigned to service your policy and how to access your documents or make a claim. If someone contacts you as your new adviser, confirm the assignment with the insurer before sharing private records.
For HSBC Life policies, use the official customer service page. A conversation with me does not automatically transfer servicing responsibility for another insurer’s policy.
Verify the person contacting you
Ask for their full name, representative number and the company they represent. Match these details against the MAS Financial Institution Representatives Register. Use the insurer’s independently obtained contact details to confirm a servicing assignment.
Bring a small set of useful documents
- The policy schedule and most recent annual statement.
- Premium amount, payment frequency and renewal notices.
- Coverage, riders, exclusions and any outstanding claim correspondence.
- For investment-linked policies: current holdings, value and withdrawal history.
- A short list of what has changed in your family, work, budget or health.
Ask what the review would change
Use the meeting to understand what you already own. Ask: What is still useful? What needs attention? What can stay as it is? If a change is proposed, ask for its reasons, costs and consequences in writing.
Compare any replacement against keeping or adjusting the existing policy. Consider surrender costs, fresh underwriting, exclusions, waiting periods and loss of existing benefits. Keep current cover in place until you understand and accept any transition risks.
Your next step
Start with one policy and one question. A review is easier when you know whether your priority is coverage, affordability, investment performance or help with servicing. You do not need to agree to a purchase during the meeting.
What to prepare for a review
- Policy schedule and latest annual statement
- Premium due date and payment details
- Any exclusions, riders or claim correspondence
- One question you want the review to answer
Keep sensitive documents secure. Use the contact form to share your priorities, then agree how to provide any records needed for the review.
Sources & further reading
These sources provide general background. The review questions and checklists are educational commentary. Check the current official guidance and your own documents before acting. This guide is not a personal financial or legal recommendation.
Have a question about your own plans?
Bring the relevant documents and the question you would like answered. We can start there.
Discuss my existing policiesOpens a WhatsApp draft. Review it before sending.